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Ticketing

 

 

Welcome to the ticketing section, here you will find everything you need to know about buying tickets for events at the Bonus Arena, Hull. 

Bonus Arena's official ticketing services provider is TICKETMASTER you will notice on our event pages a link to ‘Book Tickets’, when you click here you will be taken straight to the Ticketmaster site to make your purchase. If you haven’t already done so, you will be asked to register with Ticketmaster, once you have done this, your account is active and ready for use.

Please be aware that if you don't buy your tickets from authorised outlets you run the risk of being refused entry to the venue or not getting a refund if the event is cancelled or postponed. If you choose not to use the ticket buying options below and are unsure of the legitimacy of a ticket outlet, we suggest you check the official artist or promoter website.

 

How to Book

You can book tickets online directly from the Bonus Arena website, search our What's On Sections for shows and once you have made you choice, simply click on the 'Book Tickets’ button on the event page. This will take you straight through to the Ticketmaster site.

You can also buy tickets for accessible areas of the venue online for all events (subject to availability). From the Ticketmaster booking page just select ‘All Ticket Types’ from the drop down menu on the right hand side.

 

Digital ticketing is the future

 

Your mobile is your ticket.

 

The future of ticketing has arrived, giving customers a safe and secure way to buy, share and sell tickets. Digital ticketing means more flexibility for fans, enhanced security and hygiene. Digital tickets remove the inconvenience of queuing for the box office or calling to book. Purchase via pandjlive.com and your tickets are delivered straight to your device.

Your tickets will be stored in your Ticketmaster account and can be accessed via the TM mobile app on you device. No more worrying if tickets will arrive in the post or hoping they arrive in time. The stress of losing or forgetting your tickets in gone, now they are stored securely on your device and are available for you at any time.

Here’s how to use your digital tickets:

 

Ticket Transfer

Transfer tickets quickly and easily to all members of your party, giving you the freedom to plan your journey to the venue. No need for everyone to arrive together or wait for friends outside in the cold!

Here’s a short video which shows you how it’s done:

Your digital tickets are unique to you. They can’t be copied or stolen and are always stored in your online account, safe and secure, wherever you are.

 

The Ticketmaster App

Fans can download the Ticketmaster App in the App Store for iPhones and Apple Devices, and in the Google Play App Store for Android.

 

Accessible Seating

An innovative venue designed for all, Bonus Arena prides itself on being accessible to everyone. Booking accessibility tickets has never been easier, this can all be done online via Ticketmaster. If you are able to or have someone to assist you, please visit Bonus Arena's Ticketmaster Page, select the event you wish to see and click on ‘All Ticket Types’ to select your required seating (ambulant or wheelchair) and any companion tickets (if required).

Our seating configuration is flexible so the wheelchair and ambulant seating locations will vary from event to event. It is usual for us to have several locations for you to choose from, for wheelchair users; at the front of the flat floor seating beside the stage, a raised platform at the rear of the floor and also locations in our balcony area.

 

Free Tickets for Companions

Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be selected at time of booking before payment is made.

You have the option to book a companion ticket online at the time of purchase. If you are unable to book online please send a request with seating requirements and contact details to [email protected].

 

Ticketmaster Customer Services

If you prefer to chat, you can message Ticketmaster on WhatsApp - 0344 847 2019. WhatsApp chat is open Monday to Friday 10am-5pm for fans with existing orders.

If you have a specific question, which has not been covered in the information above please email - [email protected]