ticketmaster
0844 8585025

CALLS COST 7P PER MINUTE PLUS YOUR COMPANIES ACCESS CHARGE

Public safety continues to be our priority. We’re doing all we can to keep you safe at our venue. Please remember we do not permit backpacks or large bags and you will be screened upon arrival. Read More

Booking Information

 

Online

The quickest, easiest, most convenient way for you to buy your tickets is through our website. We have up to date venue information and directions, easy to read colour seating charts and for a lot of events you can now print your tickets instantly using TicketFast.
 
Phone

If you'd rather give us a call, our booking line is available on 0844 858 5025. Calls to 0844s cost 7p per minute plus your phone company's access charge. If you're calling from overseas, it's 0044 161 425 8777. We're open 08:00-20:00 Monday to Friday and 08:00-18:00 Saturday & Sunday.
 
Box Office

The Bonus Arena will have an onsite box office that will open later in the summer. Opening to be confirmed. The box office is open 1 hour before show time, at the arena performance is taking place. 

Booking Fee

Tickets for events at Bonus Arena are subject to a booking fee. This applies to all sales routes. The booking fee charged per ticket pays for the technology infrastructure, telephone lines, credit/debit card processing services, distribution network, merchant charges, labour and other costs associated with arranging and managing ticket inventory and servicing a ticket transaction.

Customer admission

No backpacks, holdalls, suitcases will be admitted into the venue. The patron will be refused entry if they attempt to enter the venue with the prohibited item.

Patrons with accessible and medical requirements/equipment will be considered on an individual basis but encouraged to contact the venue in advance for ease of entry.

There will be no temporary storage facilities for such items within the venue and it will be left to the patron to find a safe temporary facility to hold the item. The venue will not be responsible for late admission or non-admission as a result of this policy.

All remaining bags will be searched.

Prohibited items

The following items will not be allowed into the venue:

Backpacks, holdalls, luggage, oversized bags and cushions*
Glass, cans, aluminium bottles or thermoses of any kind including any liquid products which can be consumed*
Flammable liquids in any container
Laser pens/pointers
Video cameras and professional cameras
Laptop computers, Ipads and Go Pro’s
Large/golf umbrellas
Knives or weapons of any kind
Illegal drugs or substances
Alcoholic beverages
Signs, banners or flags on poles, staffs or selfie sticks
Animals (except service animals to aid persons with disabilities)
Air horns, whistles, cowbells or other noise-making distractions
Projectiles (Frisbees, beach balls, footballs etc)
Aerosol cans (hairspray, mace pepper spray etc)
Fireworks, confetti or glitter bombs or sprays
Balloons
Use of wheeled footwear, skateboards
Food
Masks and helmets
Large studs and chains
Anything else which we deem to ruin the enjoyment or viewing experience of others

* Exceptions will be made for those with medical requirements and/or special needs

All entry constitutes consent to search.

Children Under 14 Policy

As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under *14 years old must be accompanied by an adult, defined as someone 18+ years of age who will be present for the full duration of the event. For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor. Parents should always be aware of their general responsibilities regarding their children’s safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities. * Unless photographic proof of age is supplied, staff will make a judgement based on visual appearance prior to entry.

Show Timings

Show timings are subject to continual update. We endeavour to provide accurate show times however we strongly advise that you check the timings nearer to the show date, these can be found on our website and are posted via our social media channels on the day of the show, along with any amendments. All times are subject to change.

Terms and conditions of sale

Tickets should be checked at the time of purchase as mistakes cannot be rectified later. Once purchased, tickets can only be refunded in line with our terms and conditions; under normal circumstances this is only when an event is cancelled.