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Bonus Arena prides itself on being accessible to everyone. If the information you require is not listed below, then please call our Accessibility line on 0800 9884440

This guide is designed to assist patrons who have accessibility requirements, enjoy their visit to the Bonus Arena.

We are happy to answer any queries so please do not hesitate to contact us.

Contact Details

If you would like to speak to us about booking accessible tickets, getting to the venue, our access facilities, or if you require any further information, please contact our Accessibility Team.

By Phone - You can call the Accessibility Team on 0800 9884440

Venue Facilities

Bonus Arena provides the following facilities to assist with access requirements:

A box office window with a lowered counter
All box office windows are fitted with a loop system
Concession, Merchandise, Bar stands with lowered counter
Designated seating areas within the venue for wheelchair users, or those with walking difficulties, and their companions
Wheelchair accessible toilets available on every level
Diabetic food is allowed in the venue. We ask people to make themselves known if necessary to our venue security team to assist with any accessibility needs. (please note production can request decant of bottles) 

Parking  -  Waterhouse Lane

Booking Tickets

Accessible tickets can only be purchased from the Accessibility Team via Ticketmaster our official ticketing partner

We advise customers to share their access requirements and any other information that may help the team book suitable seats within the arena at the time of booking.

To book tickets, please call our Accessibility Team on 0800 9884440 

All tickets are subject to a facility fee, plus booking fee.

Free Tickets for Companions

Where a patron with disabilities requires a companion to attend then the combined total cost for patron and companion will be equivalent to the full price of one ticket. This must be stated at time of booking before payment is made.

To book tickets, please call our Accessibility Team on 0800 9884440