Why give a Bonus Arena eGift Card?
These are great for last minute gifts! They’re also great for knowing a recipient lives nearby and / or wants to attend an upcoming event at the Bonus Arena! You just order online and instead of waiting for a plastic card through the post, we'll email all the details directly to the person you're giving it to. We can do that straight away, or you can choose a specific date – it's completely up to you.
Can I order an eGift Card and then forward it to the recipient myself?
Yes, you can collect the e-Gift Card and forward the PDF to the recipient yourself if you prefer.
Can I send the eGift Card to my email address and then print it out for the person I want to give it to?
Yes, you can send the e-Gift Card to your own email address. Once you have collected the e-Gift Card and received the PDF you can to print it off.
When will I receive my e-Gift Card?
Your eGift Card will be sent within 2 hours to the specified email address. Please look in your spam/junk folder. If you still haven’t received it, please email [email protected], and include your booking ref. so we can find your booking.
Can multiple eGift Cards be ordered in one transaction?
Yes, once you have selected the first eGift Card there is a button at the bottom of the screen (next to the “Go to payment” button), which says “add another eGift Card”. You can use these multiple times to add as many eGift Cards as you want, up to the basket limit of £250.00.
Where can my eGift Card be redeemed?
The Bonus Arena eGift Cards can be used as full or part payment, with or without a credit or debit card to make up the total if needed, in the purchase of tickets, and many of the associated services and merchandise sold online at Ticketmaster.co.uk.
Can I use my eGift Card at the Bonus Arena venue?
Unfortunately, it can’t be. The Bonus Arena eGift Card is only redeemable on ticketmaster.co.uk events.
If I don’t use all the balance on my Gift Card, can it be used later for another booking?
Yes, you can use your eGift Card to pay for multiple bookings until either the balance on the card reaches zero or the card expires.
How do I redeem my eGift Card?
Select the tickets for your event either from the Bonus Arena website and you’ll be directed to the Ticketmaster.co.uk website. Once you’ve confirmed your selection you’ll proceed to the checkout page. On the checkout please select eGift Card as the method of payment. Enter sixteen-digit eGift Card number, and the 3-digit security number/PIN. If there is still an outstanding balance once you have entered your eGift Card, you can either enter another eGift Card or select another method of payment (credit/debit card), until the total balance is cleared, and the booking is complete.
Where can I find my 3-digit security number/PIN?
The security number/PIN will be contained in the pdf that you receive by email once you follow the link to collect your eGift Card.
How do I check the balance on my eGift Card?
You can check your balance here:
Does the Bonus Arena eGift Card have an expiration date?
Yes, the eGift Cards expire twelve months after purchase. The expiry date is set when the card is purchased. If you need to check your cards expiry date, you can find it by using the balance check page linked above. The expiration cannot be extended, so please check use to balance checker to clarify when it expires.
What happens if the Gift Card /e-Gift Card becomes lost or stolen?
Your eGift Card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience.
The Gift Card is not replaceable if lost or stolen, so it's very important that you keep them safe until you're ready to make a booking.
Full T&Cs can be found here: https://www.ticketmaster.co.uk/giftcards/terms